Frequently asked questions
Here are some common questions about subscription plans.
You can add multiple instances of the same plan or combine different plans to match your exact services requirement.
Within the TRAZET platform, each service is a software ‘socket’—a modular slot that powers specific features such as device connectivity, user accounts, geofences, notifications, and scheduled reports. Simply add the sockets you need to tailor the platform to your precise operational requirements.
A plan consists of a specific combination of services, bundled together to address different operational requirements.
To get started, you must first add at least one plan. After that, you can customize it by adding or removing services to precisely match your requirements.
Plans are billed on a recurring basis according to the selected billing cycle—monthly or annually. If you have multiple separate plans, each will be billed independently based on its respective start date.
When you add services to a plan, charges will be applied on a pro-rata basis for the remaining days until the plan’s next billing date. If you remove services, they will no longer be billed from the following billing cycle. You can add or remove services at any time as needed.
You can remove any unused services of any type that you no longer require. However, deductions are limited by services currently in use on the TRAZET platform. To remove a service from your billing plan, you must first detach it from use within the platform.
To enable autopay, you can save your credit card details when paying for a plan or anytime through the ‘My Account’ section.