Owned and Operated
Effective Date: 1st June 2025
Last Updated: 20th June 2025
Owned and Operated by: KLOUDIP Inc, Delaware, USA
Your privacy is important to us. This Privacy Policy explains how KLOUDIP Inc (“we,” “our,” “us”) collects, uses, discloses, and protects your personal information when you use the Trazet Vehicle Telematics Platform (“Trazet”).
1. Information We Collect
We collect the following categories of data:
a. Account Information
- Name
- Email address
- Company details (if applicable)
- Contact information
- Country and IP address
b. Device and Asset Data
- Vehicle/asset identifiers
- GPS location and movement history
- Speed, fuel, ignition, and sensor data
- Device serial numbers and telematics device logs
c. Usage and System Data
- Login timestamps
- Access logs
- User interactions (e.g., dashboard actions, reports generated)
- Device/browser types, OS, and connection details
d. Payment Information
- Billing contact details
-
Transaction history
(Note: We use third-party payment processors and do not store full payment card details.)
2. How We Use Your Information
We use your data for the following purposes:
- To provide, operate, and maintain the Trazet platform
- To configure and manage your monitored assets
- To detect and prevent unauthorized access or misuse
- To analyze usage for product improvement
- To process payments and manage subscriptions
- To communicate updates, alerts, and support
- To comply with legal obligations or enforce our terms
3. Legal Bases for Processing (Where Applicable)
For users in the EU/EEA, we rely on the following legal bases under the GDPR:
- Performance of a contract: To provide the Trazet service
- Legitimate interests: For security, analytics, and product improvement
- Consent: Where required for marketing or device tracking
- Legal obligation: To comply with applicable laws
4. Sharing and Disclosure
We may share your data with:
- Service providers (e.g., cloud hosting, customer support, analytics tools)
- Resellers or affiliates assisting in regional support
- Law enforcement or regulators if legally required
- Other users within your organization, if you are part of a team account
We do not sell or rent your personal data to third parties.
5. International Transfers
As a U.S.-based platform with global infrastructure, your data may be processed in countries outside your own. We ensure that such transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) and data processing agreements.
6. Data Retention
We retain data only as long as necessary:
- Account information: Until account deletion
- Telemetry and asset data: As per your selected subscription plan’s data retention period
- Logs and analytics: Up to 12 months (unless required longer for compliance)
You can request deletion at any time (see Section 9).
7. Security Measures
We implement industry-standard security measures, including:
- End-to-end encryption of sensitive data
- Role-based access control
- Secure cloud infrastructure (AWS/Azure/other)
- Routine vulnerability assessments
However, no system is 100% secure, and you are responsible for safeguarding your credentials.
8. Your Rights
Depending on your location, you may have rights such as:
For EU/EEA (GDPR) users:
- Access, correct, or delete your data
- Data portability
- Object to processing or request restriction
- Lodge a complaint with a data protection authority
9. Data Subject Requests
To access, correct, delete, or export your data, or withdraw consent:
📧 Email: support@kloudip.com
Please include your registered email address and request details. We may require identity verification.
10. Children’s Privacy
Trazet is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Major changes will be notified via email or in-app messages. The latest version is always available at: commerce.trazet.com/trazet-privacy-policy
12. Contact Us
For any privacy-related inquiries:
KLOUDIP Inc
🏢 3 Germay Dr, Unit 4, #4725, Wilmington, DE 19804, USA